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Terms & Conditions

TERMS AND CONDITIONS FOR THE SUPPLY OF SERVICES

SAFE START FOOD SAFETY

Safe Start Food Safety
Nannette Parker
Office 20722 

182-184 High Street North

East Ham

London

E6 2JA

info@safestartfoodsafety.co.uk

07762 553998

safestartfoodsafety.co.uk

1. DEFINITIONS AND INTERPRETATION

  • “Consultant” means Nannette Parker trading as Safe Start Food Safety.
  • “Client” means the Food Business Operator (FBO), company, or individual requesting services.
  • “Services” means the kitchen compliance audits, Food Safety Management System (FSMS/HACCP) drafting, and  training/coaching outlined in the invoice
  • “Contract” means the legally binding agreement consisting of the Project Proposal and these Terms & Conditions.

2. FEES, INVOICING AND FINANCIAL LOCK-IN

  • Kitchen Compliance & Audit Bookings:
  • To Secure the Date: A 50% non-refundable deposit is strictly required at the exact time of booking to lock in the site visit on the Consultant’s calendar. No audit date will be held or confirmed without a cleared deposit payment.
  • The Final Balance: The remaining 50% balance must be paid in full prior to the release of any physical or digital documentation.
  • Delivery Turnaround: Providing the final balance has cleared, the formal audit report, written recommendations, and site-specific frameworks will be delivered within 5 business days following the completion of the physical site inspection.
  • Staff Training Session Bookings:
  • Upfront Terms: For all on-site educational coaching, allergen sessions, or group kitchen training packages, payment in full is strictly required at the time of booking. No training dates will be secured, and no educational materials or group slots will be provisioned, until 100% of the training fee has been cleared.
  • Group Capacity Limits: Fees are flat-rate per group session based on a maximum capacity agreed upon during booking. The Client is entirely responsible for managing their own internal attendance register. No refunds or date transfers are issued for individual staff no-shows or if the client’s team headcount changes on the day of delivery.
  • Late Payments: The Consultant reserves the right to charge interest on late payments at a rate of 8% above the Bank of England base rate per annum, calculated daily under the Late Payment of Commercial Debts (Interest) Act 1998.

3. CANCELLATION AND RESCHEDULING

  • Audit & Consultation Bookings: Independent hospitality operations move fast, but site visits block out the Consultant’s calendar. Cancellations or requests to reschedule must be made via email.
  • Notice Period Fees:
  • More than 7 business days’ notice: The initial 50% deposit remains non-refundable, but can be transferred to a single rescheduled date at the Consultant’s absolute discretion.
  • 3 to 7 business days’ notice: The Client will be invoiced a 50% cancellation charge of the total agreed booking fee.
  • Less than 72 hours’ notice (or on-site refusal/no-show): The Client will be invoiced a 100% cancellation charge of the total agreed booking fee.

Training Session Bookings: Once group training sessions are locked in via full payment, no refunds or date transfers are issued.

4. CLIENT OBLIGATIONS AND RESPONSIBILITIES

  • Access to Premises: The Client must grant the Consultant full, unhindered access to all food preparation areas, storage units, staff facilities, and requested digital or physical recording logs at the scheduled appointment time.
  • Provision of Information: The Client must declare all active culinary processes (specifically high-risk advanced methods like vacuum packing or sous-vide lines) and provide accurate ingredient lists and allergen matrix structures.
  • Operational Implementation: The Consultant provides the technical systems and training, but the final legal responsibility for implementing, monitoring, and enforcing daily food safety compliance rests solely and completely with the Client under the Food Safety and Hygiene (England) Regulations 2013.

5. LIMITATION OF LIABILITY AND LEGAL PROTECTION

  • No Guarantee of Ratings: While the Consultant uses 27 years of kitchen expertise and elite regulatory credentials to optimise compliance, the Consultant does not guarantee a specific Food Hygiene Rating Score (FHRS / “Stars on the Door”). The final score is entirely at the discretion of the visiting local authority Environmental Health Officer (EHO).
  • Exclusion of Enforcement Action Losses: The Consultant accepts zero legal or financial liability for any regulatory enforcement actions, formal improvement notices, temporary emergency closures, food poisoning outbreaks, or commercial revenue losses suffered by the Client.
  • Maximum Liability Cap: In any event, the Consultant’s total liability to the Client for any breach of contract, negligence, or legal claim shall be strictly capped and limited to a sum equal to the total fees actually paid by the Client to the Consultant under the specific Project Proposal.

6. INTELLECTUAL PROPERTY RIGHTS

  • Ownership of Materials: All custom workflows, tailored training materials, visual guides, and technical HACCP frameworks created by the Consultant remain the absolute intellectual property of Safe Start Food Safety.
  • Usage License: Upon full settlement of all final invoices and the release of materials, the Client is granted a non-transferable, perpetual license to use and copy the documents exclusively within their own physical venue or specific business entity.
  • Restrictions: The Client must not sell, distribute, modify for secondary commercial sale, or share these custom compliance frameworks with external third-party venues or competitive consulting networks.

7. GENERAL LAW AND JURISDICTION

  • Severability: If any individual clause or sub-clause of these Terms and Conditions is found to be invalid or unenforceable by an English court, the remaining paragraphs will continue to operate with full legal force.
  • Governing Law: This Contract, and any dispute arising from it, shall be governed by, interpreted, and enforced strictly in accordance with English Law, and both parties submit exclusively to the jurisdiction of the Courts of England and Wales.